Outsourced Calling and In-House Call Centers

Telemarketing is heavily regulated and it can be costly and time consuming to keep up. You risk a great deal if you do not show due diligence - to the regulators and your potential clients. We can help on both fronts.

Working with Your Clients

Our opinion letters, registration services and counsel can be used to show your clients “due diligence,” clearing the hurdles for their legal department to approve projects and campaigns. Your potential public client will not do business with a service bureau whose activities may put the client at risk.

An opinion letter verifying compliance is a critical credential to existing and prospective clients. It is much more common for a client to require a demonstration of compliance with “do-not-call” lists, registration and behavioral restrictions than any government regulators. We can often help with this demonstration and answer specific questions from your clients’ legal teams.

Working with Regulators

While you have your clients’ concerns to address, you still have to work with the state and federal regulators whose rules may compare similarly to those governing your clients  but whose agenda and timeframe may be more stringent. By reviewing the type of calling do you do, your fulfillment packages, your licenses and historical calling patterns, we can advise you, keep you up to date on all applicable legislation automatically and update you regularly - before you hear from regulators.

Your clients will scrutinize your success as a telemarketing firm. The federal and local regulators will scrutinize your success in adhering to the law. If you come up short in either case, it is your own business reputation on the line when you do not ensure compliance.

Working with You and Your Operations

Whether you are a service bureau or a seller, you need to be scrupulous about your telemarketing scripts, their disclosures, your calling jurisdictions and any exemptions you need to adhere to. Your operations are bound by restrictions whether you work for another company with a campaign or you have your own in-house bureau.

We can help train your staff, evaluating their work and interactions on calls. You should look at every dimension of your business including your staff training documents, manuals and call center management objectives. We help deal with those details because tending to the details can make all the difference in a license granted, an exemption allowed or a complaint revoked. If you receive a complaint or get sued, we can help with that too.

If you are concerned about the new privacy laws, you need to know we have reviewed state and federal privacy rules including use of data, storage of data, sale of data and notification requirements in the event of a breach of security.

We are also knowledgeable about other privacy regulations, such as HIPPAA (which regulates disclosure of protected health information by healthcare providers) and Gramm-Leach-Bliley (which regulates the disclosure of financial information by financial institutions).

Fill out our Telemarketing Contact Form for more information on how Copilevitz, Lam & Raney can support your entire operation. Our free monthly newsletter, Telemarketing Connections, also provides a valuable snapshot of the most timely issues of concern to the industry.