The “Commonality” Hurdle: Class Certification Becomes More Difficult in California
Summary California courts deny class certification in call recording class actions because the classes fail to meet the “commonality” requirement in the Federal Rules of Civil Procedure. Article Companies that routinely record calls for customer service purposes should know that class actions in California are increasingly common. Recent decisions in California may make it harder […]
Are Beep-Tone Warnings Sufficient to Provide Notice of Call Monitoring in California?
Summary While beep-tone warnings are likely sufficient to put a listener on notice that a call is being monitored or recorded in California, telemarketers should use caution when monitoring for quality control purposes. Article It may be industry practice for telemarketers to monitor or record both inbound and outbound telephone conversations for quality control purposes, […]